Length of limited Warranty
Advanced Comfort Technologies, Inc. (‘the Company”) warrants your intelliBED® mattress (the “Product”) against manufacturing defects in workmanship and materials as described in this limited warranty (“Warranty”). This Warranty starts on the date of purchase. If within thirty (30) years of the purchase the Product fails due to any defect in materials or workmanship, the Company will replace or repair the Product for the original registered owner. The replacement of the Product during the first 10 years will be at full replacement value and the replacement of the Product during the next 20 years will be on a prorated basis.
If the Product is used with an adjustable base, then the Product will carry a 20-year warranty. If within twenty (20) years of the purchase the Product fails due to any materials or workmanship and the Product is used with an adjustable base, the Company will replace or repair the Product for the original registered owner. The replacement of the Product during the first 10 years will be at full replacement value and the replacement of the Product during the second 10 years will be on a prorated basis (for applicable models). The adjustable base is not warranted by the Company, but has a separate warranty provided by the adjustable base manufacturer.
No other warranty, express or implied, exists. This warranty covers deterioration causing the Product to have a visible indentation greater than three quarters (.75) of an inch that is not associated with a sag in the foundation, box springs or platform. Warranty pick up fees apply (please contact the authorized dealer where the Product was purchased for details).
What the Warranty Does Not Cover
The Warranty does not cover normal wear and tear, abuse, damage (including stains and damage caused by inadequate box springs or frame, or damage caused when moving or transporting the mattress), and improper care or maintenance. The Warranty does not cover a normal increase in softness or comfort preference. If you did not purchase a box spring or adjustable base from the Company, you may be required to provide proof of the quality of the foundation of the Product if you make a claim under the Warranty. USE OF INAPPROPRIATE FOUNDATION WILL VOID THIS WARRANTY WHETHER EXPRESS OR IMPLIED.
The Warranty on the Product, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose, shall not exceed in duration the term of this Warranty, which begins, with the date of purchase by the original owner. The Company does not warrant that the Product is suitable for any person’s medical condition. The Company makes no warranty beyond what is contained in the Warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. The Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The Company does not authorize any person to create for the Company any other obligations or liability in connection with the Warranty.
If a Problem Occurs
If you observe a defect, please contact the Company’s authorized distributor from which you purchased the Product. If a problem occurs prior to the end of the warranty period, The Company will repair or replace (at the Company’s option) with a charge to you as follows: Within the first ten (10) years, no charge, but any transportation costs associated with repairs or replacements are your responsibility. During years 11-30, a charge of 1/30 times the number of years of use. For example, assume that a problem occurs in year 15 and the price paid for the Product was $1,000. The charge would be 15/30 or .5 times $1,000, or $500.
If the Product is used with an adjustable base, then within the first ten (10) years, no charge, but any transportation costs associated with repairs or replacements are your responsibility. During years 11-20, a charge of 1/20 times the number of years of use. For example, assume that a problem occurs in year 15 and the price paid for the Product was $1,000. The charge would be 15/20 or .75 times $1,000, or $750.
Replacement or repair of the defective Product is the only remedy under the Warranty, except in the case that identical materials are not available at the time of product service. The Company reserves the right to substitute materials of equal or higher quality, or (at the Company’s option) provide a refund. In order for the Warranty to be valid, you must be the original consumer purchaser from an authorized dealer (in the United States ) of the Company, you must provide a copy of the original store receipt or other proof of date, place of purchase and purchase price. The Company shall not be liable for incidental or consequential damages arising out of the use of the Product or the inability to use the Product, or for the breach of this Warranty or any other express or implied warranty.
IMPORTANT CARE AND USE INSTRUCTIONS
We do not recommend using conventional mattress covers as many of them will reduce the effectiveness of the pressure relieving qualities that your intelliBED has to offer. Mattress protectors designed to work specifically for your Product are available at all intelliBED® locations or at www.intelliBED.com, and are guaranteed to protect your Product from fluids and moisture. STAINS ON THE PRODUCT WILL VOID THE WARRANTY.
FRAME & BOX SPRING SUPPORT
Both queen and king sized mattresses require frames that have a support that runs down the center of the mattress, connected at both the head and foot of the frame. INADEQUATE BOX SPRINGS OR A FRAME THAT DOES NOT PROPERLY SUPPORT YOUR PRODUCT WILL VOID YOUR WARRANTY. In addition, the box spring and frame combination needs to provide a flat, firm surface for the mattress to lie on.
Transport and Storage
If possible, transport and store the Product in a flat position.
Your Product does not require flipping over. However, it is recommended you rotate the mattress once a month for 6 months and then once every 6 months thereafter. Rotate it so that the head becomes the foot.
Recommended Mattress Break-in Tips – Important Notice
You may notice as you lie down on your Product that it feels as though the surface is collapsing under certain areas of your body or that the support members are buckling under you. The Product is doing what it is designed to do, which is to relieve pressure, provide firm support of the back and proper alignment of the spine. As with any change, it may take some time for your body to adjust to the additional comfort and support provided by the Product and to the sensation of its buckling support members. For the first six months, be sure to rotate the Product monthly from head to foot and once every six months after that. DO NOT ATTEMPT TO TURN THE PRODUCT ALONE, AS SERIOUS INJURY COULD RESULT. The Product is made of materials known for their ability to resist sagging and body impressions. Still, there has never been a material developed that will not wear out. Slight body impressions are normal and are not an indication of a defect. *During its initial use the gel will soften 3-5%. Tests show this is the entire wear expected over a 30-year period. If you do not fully break-in the Product, don’t worry. Later, if you start using a different part of the Product it will just feel a little bit firmer until it is “broken in.”
5 Year Limited Warranty: Advanced Comfort Technologies, Inc. warrants to the original purchaser that the accompanying product will be free from defects in material and work-manship for a period of 5 years from the original invoice date. This Limited Warranty does not cover conditions resulting from normal wear and tear. Use of the product diminishes the loft of the filling material. Since this is an anticipated characteristic of the product, ACTI makes no warranty with respect to the natural compression of the filling material. All cleaning must be done in accordance with care instructions. ANY IMPLIED WARRANTIES APPLICABLE TO THE PRODUCT, INCLUDING ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Limitation of Remedies: If, during the Limited Warranty period, the product is found to be defective because of defects in material or workmanship, it will be replaced without charge. To obtain replacement product and Authorization for Return of product resulting from a defect, contact ACTI Customer Service at 888-435-2339 to obtain Return Authorization. Defective products must be returned, along with the original invoice to ACTI (call 888-435-2339 for full details). Replacement of a product under the terms of this Limited Warranty in no way lengthens the Limited Warranty period.