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Frequently Asked
Questions

  • 1. Do you ship Intellibeds anywhere in North America?

    We ship Intellibed toppers, adjustable beds, and full mattress sets anywhere in the continental U.S. Shipping charges may vary depending on state or location. Please refer to our shipping page for more information.

    2. How long will the Intellibed last?

    Gel Matrix™ is very durable. It won’t melt or crumble. All Intellibed mattresses without adjustable bases are warranted to last up to 20 years. Azure, Sapphire Intellibed mattresses on an adjustable base are warranted to last up to 20 years. Intellibed Mattress Toppers, Kid’s Mattresses, and Gellibaby Mattresses are also warranted to last up to 10 years. The gel and other materials are of the very finest quality equaling or surpassing those used in any other mattress product so you can be sure the Intellibed will outlast even the most expensive home mattresses.

    3. Is the gel liquid? Will it leak?

    No. Gel Matrix™ is a non-toxic, adaptive material that is not liquid and will never leak.

    4. How often should I rotate my bed?

    We suggest rotating the bed 180 degrees every month for the first 6 months and then once every 6 months thereafter.

    5. Who do I contact if there is a problem with my delivery?

    Our Customer Service Center is open to assist you Monday – Friday 9 AM – 5 PM MST. Please call us at 801-716-2888 and one of our customer service representatives will be happy to assist you.

    6. Who ships your product?

    The accessories, protectors, pillows, and toppers are shipped via UPS. The customer will receive an email from UPS when the product has been shipped, and they will be able to track the package so they know which day it will be arriving. We contract the shipment of the beds and adjustable bases through Manna. Our warehouse will send the customer an email the morning the bed is set to ship. Within 1-5 business days the customer will receive an email from the delivery agency with contact information and their tracking number. The delivery agency will call to schedule the time and date of the delivery with the customer once the product has been received in their area. Manna may be contacted at 877-626-6249.

    7. How do I clean my Intellibed if something happens if the protector has been removed?

    Steam cleaning is preferred. A hand-held clothes steamer or a cleaning company like Stanley Steamer are both a great way to clean the mattress. You do not want to soak the mattress with water or cleaner. Some have found that any cleaner with “Oxy” in the title works. Again, if you spray or scrub the mattress be careful to not soak it.

  • 1. Does Intellibed have the warranty on my adjustable base?

    No. The current manufacturer of the adjustable bases is Malouf. Their phone number is (800) 517-7179. They are a Utah based company so they are on Mountain Standard Time. The customer will need to have the serial number that can be found on the remote or the owner’s manual when they call to get help.

    2. How do I clean my Intellibed if something happens if the protector has been removed?

    Steam cleaning is preferred. A hand-held clothes steamer or a cleaning company like Stanley Steamer are both a great way to clean the mattress. You do not want to soak the mattress with water or cleaner. Some have found that any cleaner with “Oxy” in the title works. Again, if you spray or scrub the mattress be careful to not soak it.

    3. How does the warranty on the mattress protector work?

    The mattress protector warranty is through Malouf, please contact them for any inquiries regarding the mattress protector’s warranty. Their phone number is (800)517-7179. We have negotiated a warranty through Malouf that if anything happens to the mattress that the protector should have prevented (while the protector is on the bed) Malouf will cover the cost to clean or replace the product. The customer will need their sales receipt as proof they purchased the protector the same time they purchased the bed.

    4. How long do I have to keep the bed before I exchange or return?

    We ask that customers try the bed for a minimum of 30 days before considering a return. This is important to allow sufficient time for your body to adjust to the new sleep surface. Please see our exchange and return policy.

  • 1. What is Sleep Genius?

    The world’s first and only smart base created for your mind and body.

    Sleep Genius works by delivering neurosensory sounds in stereo that creates an imbalance in your ear, simulating the same sensation as being rocked to sleep.

    2. Is it natural?

    Sleep Genius is a natural solution to help you sleep and relies on the natural auditory and vestibular functions of the body.

    3. Who should use it?

    If you are struggling to get to sleep or stay asleep, this is a great solution for you to try.

    4. Does it help with Sleep Apnea?

    No, this is not a solution for Sleep Apnea.  This is a serious sleep disorder and you should consult with your doctor on Sleep Apnea solutions.

    5. Can you use it for babies?

    Yes, it is natural and can certainly be used to help babies sleep.

    6. Does it work on everyone?

    Sleep Genius is not a guaranteed solution for everyone, but over the years we have seen tremendous success in helping all types of people.

    7. How long does it take to work?

    Every body is different as it adjusts to Sleep Genius but a good rule of thumb is to use it every night, play it all night for the first 30 days.  Our brains typically can take up to 30 days to habituate to the new sleep rhythm.  Be patient though and consistency using it is key.  After the first thirty days feel free to use the 90 minute setting each night.  If you like using it all night, that is fine too.

    8. Which sleep track/program should I use?

    There are four sleep tracks, pick one that you like and then stick with it.  Do not alternate tracks as our brains demand repetition and sticking to one track will yield the best results.

    9. What is the connection to NASA?

    See this article regarding the NASA connection

    10. Does the Intellibed Sleep Genius Smart Base include headboard and footboard attachments?

    Your Smart Base does not include headboard attachments but are available for purchase. Footboard brackets do not work on the Smart Base.

    11. Is there a serial number for the Intellibed Sleep Genius Smart Base?

    Yes, the serial number can be found in the owner’s manual. On the back of the battery door on the remote, and on the head and foot section of the steel bedframe rails.

    12. What are the queen size dimensions of the Intellibed Sleep Genius Smart Base?

    59.5” wide by 79.5” long. This size is crafted this way to ensure a convenient fit into a standard bed frame. All other sizes are a ½” smaller than standard mattress dimensions to be able to work in standard bed frames.

    13. What is the height of the Intellibed Sleep Genius Smart Base?

    Your Smart Base measures 13” off the ground with the standard legs included.

    14. What is the voltage and amperage of the Intellibed Sleep Genius Smart Base?

    The voltage and amperage on your Smart Base is AC100-240V 50/60HZ, 1.5A

    15. What is the warranty of the Intellibed Sleep Genius Smart Base?

    Your Smart Base is covered by a 20 Year Hassle Free Warranty, this includes:

    • 2 Year Hassle Free Warranty which warrants your Smart Base free from defects in materials or workmanship for a period of two years from date of purchase to the original purchaser.

    • 5 Year Warranty on parts which warrants any defective part on your Smart Base for years 3 – 5 for the original purchaser.

    • Years 6 through 20 will be prorated at 1/15 of the current MSRP replacement part multiplied by the number of years after the 5th year of the purchase date from the original purchaser.

    16. What is the weight capacity of the Intellibed Sleep Genius Smart Base?

    750 pounds

    17. Where do I register the warranty for the Intellibed Sleep Genius Smart Base?

    Please register your warranty online at https://warranty.ergomotion.com/warranty.

    Please prepare a digital copy of your proof of purchase when registering online.

    18. Which mattresses can be used with the Intellibed Sleep Genius Smart Base?

    Your Smart Base can be used with any adjustable bed compliant mattress including any Intellibed mattress.

    19. Who do I contact for service related to the Intellibed Sleep Genius Smart Base?

    Please call the service department at 1-888-550-3746 or email our support team at info@ergomotion.com.

    20. Will the Intellibed Sleep Genius Smart Base fit inside my standard bed frame?

    Yes, and your Smart Base is Zero Clearance, which means it can site on a heavy duty slated foundation provided the slats can support the weight of the Smart Base and your mattress.

  • 1. Who ships your product?

    The accessories, protectors, pillows, and toppers are shipped via UPS. The customer will receive an email from UPS when the product has been shipped, and they will be able to track the package so they know which day it will be arriving. We contract the shipment of the beds and adjustable bases through Manna. Our warehouse will send the customer an email the morning the bed is set to ship. Within 1-5 business days the customer will receive an email from the delivery agency with contact information and their tracking number. The delivery agency will call to schedule the time and date of the delivery with the customer once the product has been received in their area. Manna may be contacted at 877-626-6249.

    2. Who do I contact if there is a problem with my delivery?

    Our Customer Service Center is open to assist you Monday – Friday 9 AM – 5 PM MST. Please call us at 801-716-2888 and one of our customer service representatives will be happy to assist you.

    3. Do you ship Intellibeds anywhere in North America?

    We ship Intellibed toppers, adjustable beds, and full mattress sets anywhere in the continental U.S. Shipping charges may vary depending on state or location. Please refer to our shipping page for more information.

  • 1. How does the warranty on the mattress protector work?

    The mattress protector warranty is through Malouf, please contact them for any inquiries regarding the mattress protector’s warranty. Their phone number is (800)517-7179. We have negotiated a warranty through Malouf that if anything happens to the mattress that the protector should have prevented (while the protector is on the bed) Malouf will cover the cost to clean or replace the product. The customer will need their sales receipt as proof they purchased the protector the same time they purchased the bed.

    2. How should I wash the mattress protector and sheets?

    Most of our sheets and protectors are made by Malouf. Their phone number is  800-517-7179 or you can visit their website to find care instructions if none are found on the product’s tag.

    3. What does Intellibed use as a fire blocker to meet Federal Regulations?

    A silica based fire blocker with a modacrylic fiber and no bio available chemicals. It basically goes on the bed like a sock.

    4. Why doesn’t the warranty information come with the delivery agents when they deliver my bed?

    Our warranty applies to every customer and can be found online. We can send you a copy if you call and request one.

    5. Why is my refund not the full amount if the website has a 100% refund?

    By industry standard, there are items that are not authorized to return (i.e.: pillows, frames, adjustable bases, mattress protectors, etc…)